Terms And Conditions
No deposits can be refunded due to administration and re-advertising costs.
If cancelled within 24 hours of check in time 100% of total cost of stay is required.
If cancelled within 7 days = deposit + 40% of total cost of stay is required.
If cancelled within 21 days = deposit + 20% of total cost of stay is required.
If cancelled with more than 21 days notice = deposit only is required.
We recommend travel insurance is arranged to cover any losses.
Refunds are subject to a £20 administration fee.
CHECK IN DETAILS
Early check in before 1:00pm: Rooms are normally available after 12:00 noon.
We can't guarantee rooms will be ready before 12:00 noon but, customers are welcome to drop off luggage with us as early as they wish.
Keys can be picked up early if available.
We will store luggage safely and take it to your room as soon as the room becomes available.
RECEPTION IS CLOSED between 1:00pm and 4:00pm.
No checking in available between these times.(except by special arrangement, please contact us)
Late check in after 4:00pm: Reception is open as normal.
Check out time is strictly no later than 10:00am on the day of departure.
EARLY TERMINATION OF STAY
In the case of a stay being terminated earlier than the agreed check out date, no refunds can be given.
CLEAN AIR POLICY
THE IVYDENE HOTEL IS A NON-SMOKING ESTABLISHMENT
This means no smoking is permitted anywhere inside the building.
This includes en-suites and the downstairs toilet.
Smoking is not permitted inside the front porch.
Smoking is not permitted out of the windows.
THIS IS THE LAW
ANYBODY FAILING TO COMPLY WITH THIS RULING WILL BE ASKED TO LEAVE IMMEDIATELY
NO SECOND CHANCE
Rooms are to be left as you would wish to find them.
Any damage or excessive cleaning will be charged for.
We do not allow pets of any description into the building.
the Ivydene Hotel is for families, couples and solo travellers.
We do not take stag or hen parties.
We do not take All male, All female parties or parties of young people under 25 years old unless agreed first with reception.
All groups in the above categories should first contact reception before booking online.
The freetobook room search facility a provisional booking system only.
Your booking will be confirmed by a PDF attached to an email, once your deposit has been processed.
Please check your email regularly to ensure that you have received the booking confirmation.
The management reserve the right to decline an online booking.
Lost sets of keys will be charged at £80 per set. We urge guests to be responsible for keys at all times.
It is not permitted to bring take-away food into the bedrooms.
RUBBISH AND RECYCLING
We can recycle plastics, glass, newspapers and aluminium cans
We are only responsible for removal of the rubbish created from the items we supply,
Large items such as shoe boxes or toy packaging must be taken with you.
We are a licensed establishment.
Guests are not permitted to bring their own alcohol onto the premises.
only alcohol purchased in the hotel bar may be consumed on the premises.
Access to the internet via wi-fi is currently a free service. It is limited however to collecting emails, internet browsing, and low bandwidth gaming.
Streaming is not allowed, nor is downloading of large files as bandwidth is limited. Any illegal activity is strictly forbidden and the management take no responsibility for such actions.
Any person abusing the wi-fi access, will result Immediate termination of the service.
Use of the car park is on a first come first served basis. Vehicles and contents park on the car park at left entirely at the owners risk.
Whilst we do not discriminate against persons with disabilities. Due to the age and original layout of the building, we appreciate that not every individual case of disability can be provided for. We urge customers to discuss their particular disability with us in advance of booking to allow us to assess whether the hotel is suitable.
We will not be held responsible for any accessibility issue, that we have not been informed of in advance.
For further details please read our accessibility statement